Updating my Mom's PC Christmas 2003
Updating my Mom's PC Christmas 2003...
I updated her to XP, which went well. I am having issues installed Norton AntiVirus 2004. For some reason it errors out, quits, and uninstalls itself. Purchased the software online for $55. I am now looking through the Knowledge base to try and fix the issue, but no luck yet. Everything suggested so far is not working.
What bothers me; That I purchased NAV2004 software for my Mom at $55. I need technical support to help me fix the issue. They expect me to pay another $30 for phone support for software that I just purchased?! Come on guys! BTW, they do not give email support unless it's NON technical related.
Due to the OVER ABUNDANCE of registry entries that Norton-Symantec makes upon installation, and the fact that Microsoft does not give them enough information to uninstall their software, it made BAD registry entries relating to the recycle bin that were not uninstalling. Thus causing the install to fail.
Now that, that is installed...
I am moving on to Firewall and new CD-R/CD-RW/CD-RG writer installs, and seeing if I can get her DVD drive working again.